ace8 Privacy Policy

ace8 ("we", "our", "platform") is a trusted online gaming service operated for users in Bangladesh. We believe your personal information belongs to you. This Privacy Policy ("Policy") explains what information we collect, why we collect it, and how we keep it secure when you create an account, log in, or use any service on ace8.

This Policy is an integral part of our Terms and Conditions. By using ace8's services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

ace8 collects information in two main ways: (a) information you provide directly, and (b) information collected automatically.

2.1 Information You Provide

During account registration and management, you may provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID card or passport details (for identity verification when required)
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers and bank account details
• Your messages and queries when contacting us via live chat or email

2.2 Automatically Collected Information

When you use the ace8 platform, our systems automatically record the following information:

• IP address and device type
• Browser name and version
• Time and date of access to the platform (per BST, UTC+6)
• Pages you visited and how long you spent on them
• Gaming activity and transaction history
• Referral source (where you came from before arriving at our site)

2.3 Information Received from Third Parties

In some cases we may also receive information from third parties, such as payment processing partners (bKash, Nagad, Rocket, Upay, and banks). This information is used solely for the purpose of verifying transactions and preventing fraud.

ace8 uses collected information for the following legitimate purposes:

3.1 Account Management & Service Delivery

• Creating, verifying, and managing your account
• Processing deposits and withdrawals (via bKash, Nagad, Rocket, Upay, and bank transfers)
• Providing bonuses, promotions, and VIP benefits
• Ensuring 24/7 live chat and email support services

3.2 Safety & Security

• Preventing unauthorized access to accounts
• Detecting and preventing fraud, money laundering, and other illegal activities
• Age verification (ensuring services are only available to those aged 21 or above)
• Enforcing responsible gaming policies

3.3 Service Improvement

• Identifying and resolving technical issues on the platform
• Conducting analysis to improve the user experience
• Developing new games, features, and services

3.4 Communication

• Sending important account updates and security notifications
• Sending transaction confirmation messages
• Promotional communications with your consent

ace8 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

4.1 Service Partners

For payment processing, we work with bKash, Nagad, Rocket, Upay, and associated banks. Only the minimum information required to complete a transaction is shared with these partners. Each of them operates under their own privacy policy.

4.2 Technology Providers

Our game providers — including Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming — may access certain technical information to operate games. All such partners operate under strict confidentiality agreements.

4.3 Legal Obligations

We may be required to provide necessary information to comply with applicable laws in Bangladesh, court orders, or directives from legitimate government authorities.

The ace8 platform uses cookies and similar tracking technologies to help improve your browsing experience.

5.1 Types of Cookies

• Essential cookies: Without these, the platform's core functions cannot operate. Their main purpose is to maintain login sessions and ensure security.
• Functional cookies: Remember your preferences and settings so you do not have to reconfigure them each time.
• Analytics cookies: Help us understand which parts of the platform are used most, which is used to improve services.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect some core features of ace8.

6.1 Technical Security

ace8 applies industry-standard security measures to protect your personal information:

• SSL (Secure Socket Layer) encryption — all data exchanged between your browser and our servers is encrypted
• Data encryption — sensitive stored information is kept in an encrypted state
• Firewall and intrusion detection systems
• Two-factor authentication support
• Regular security reviews and audits

6.2 Data Retention Period

We retain your information only for as long as it is needed for the relevant purpose or as required to meet legal obligations. Certain information may be retained for a defined period after an account is closed. Once that period has passed, the information is securely deleted or anonymized.

6.3 International Data Transfers

In some cases, your information may be stored on servers outside Bangladesh. In such cases, we ensure that data protection standards are maintained and your privacy is protected.

Every user registered on the ace8 platform enjoys the following rights:

7.1 Right to Access

You may ask ace8 at any time what information we hold about you and how it is being used. To make this request, contact our support team.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Some information can also be updated directly from your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. Please note that some information may need to be retained for a defined period due to legal obligations and security reasons.

7.4 Right to Object to Processing

You may withdraw your consent to marketing communications at any time. This will not affect the lawfulness of processing carried out on the basis of prior consent.

7.5 Right to Data Portability

You may request a structured, machine-readable copy of the personal information you have provided. The time required to fulfil this request depends on the circumstances.

ace8 strictly provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors.

Age is verified at the time of account registration, and identity documents may be requested in cases of doubt. If we receive information indicating that a minor is operating an account, that account will be suspended immediately and the associated information will be deleted.

If you believe a minor is using ace8, please notify us immediately at [email protected].

ace8 reserves the right to modify or update this Privacy Policy from time to time. The Policy may be updated due to service improvements, legal changes, or changes in business operations.

For any significant changes, we will notify you in advance — a message will be sent to your registered mobile number or email. Continued use of ace8 after changes have been made will be taken as your agreement to the updated Policy.

The "Last Updated" date at the top of this page always indicates the most recent version of the Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. ace8's support team is available 24/7 to assist you.